FAQ

 

Tel: 866-276-3354
E-Mail: info@savaldeli.com

 

4600 Pulaski Highway

Baltimore, MD 21224

 

All orders are shipped via 1-2 day shipping to ensure freshness

 

Orders are only shipped Monday-Wednesday each week. 

Frequently Asked Questions

When do you ship orders?

We ship orders Monday-Wednesday and Thursdays if the order is placed with 1-day shipping. If you place an order Thursday-Sunday with 2 day shipping, it will be shipped on Monday. 

How does the product stay cold in transit? 

All of our fresh sliced deli products are shipped via 1 or 2 day transit, with appropriate insulated coolers and reusable ice packs to ensure proper refrigeration during transit. Yellow & Spicy Brown Mustard do not require refrigeration and if ordered alone, will not come refrigerated or 1-2 day shipping. 

How can I track my shipment?

Once your order has shipped, you will receive an email that contains tracking information from UPS or FedEx. You can check with the carrier for the most up to date tracking information. 

How soon will a product come back in stock if there is an out? 

Our online store inventory is reflective of what we have available made fresh in Baltimore, Maryland. Although some items are seasonal, we do our best to update inventory often. If you have a question please send us an email to: info@savaldeli.com 

What do I do if my order is late or lost? 

Once the order has shipped, Saval Deli relies on the shipping carrier (UPS or FedEx) for package location & delivery estimates. While we're happy to help locate the missing package & assist you with a replacement, your carrier service would be better suited to locate any lost packages or provide delivery information.

If your package is delivered later than expected, the product may not be at the proper temperature. Inspection is recommended prior to consumption. Please note the shipped and delivered date when inspecting your package. 

What can I do if my order arrives damaged?

We're here to help! Please send photos of the damage to: info@savaldeli.com with an explanation of the issue. 

Saval Deli items are non-returnable. 

Although we cannot accept returns, we may be able to provide you a refund or replacement. Please email info@savaldeli.com with any return inquiries or questions. 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. 

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  •  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
  •  “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
  • Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

SHARING YOUR PERSONAL INFORMATION

BEHAVIOURAL ADVERTISING

DO NOT TRACK

DATA RETENTION

CHANGES

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89
YEARS IN BUSINESS
4
GENERATIONS OF SAVALS
1000
SATISFIED CUSTOMERS