Contact Information

 

866-276-3354
info@savaldeli.com

 

4600 Pulaski Highway
Baltimore, MD 21224

 

All orders are shipped via 1-2 day shipping to ensure freshness

 

Orders are only shipped Monday-Wednesday each week. 

Frequently Asked Questions

When do you ship orders

We ship orders Monday-Wednesday and Thursdays if the order is placed with 1-day shipping. If you place an order Thursday-Sunday with 2 day shipping, it will be shipped on Monday.   

How can I track my shipment?

Once your order has shipped, you will receive an email that contains tracking information from UPS or FedEx. You can check with the carrier for the most up to date tracking information.   

What do I do if my order is late or lost? 

Once the order has shipped, Saval Deli relies on the shipping carrier (UPS or FedEx) for package location & delivery estimates. While we're happy to help locate the missing package & assist you with a replacement, your carrier service would be better suited to locate any lost packages or provide delivery information. 

If your package is delivered later than expected, the product may not be at the proper temperature. Inspection is recommended prior to consumption. Please note the shipped and delivered date when inspecting your package. 

How does the product stay cold in transit? 

Once the order has shipped, Saval Deli relies on the shipping carrier (UPS or FedEx) for package location & delivery estimates. While we're happy to help locate the missing package & assist you with a replacement, your carrier service would be better suited to locate any lost packages or provide delivery information. 

If your package is delivered later than expected, the product may not be at the proper temperature. Inspection is recommended prior to consumption. Please note the shipped and delivered date when inspecting your package. 

How soon will a product come back in stock it is out?

Our online store inventory is reflective of what we have available made fresh in Baltimore, Maryland. Although some items are seasonal, we do our best to update inventory often. If you have a question please send us an email to info@savaldeli.com.

What can I do if my order arrives damaged?

We're here to help! Please send photos of the damage to info@savaldeli.com with an explanation of the issue.   
89
YEARS IN
BUSINESS
4
GENERATIONS
OF SAVALS
1000
SATISFIED
CUSTOMERS

Terms and Conditions

SAVAL DELI ITEMS ARE NON-RETURNABLE

Although we cannot accept returns, we may be able to provide you a refund or replacement. Please email info@savaldeli.com with any return inquiries or questions. 

Privacy Policy

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. 

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” 

 We collect Device Information using the following technologies: 
 
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
 
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). 

Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. 

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. 

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.  

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by: 

FACEBOOK - https://www.facebook.com/settings/?tab=ads 
GOOGLE - https://www.google.com/settings/ads/anonymous 
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.  

DATA RETENTION

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.  

CHANGES

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.